You will either receive a returns slip with your original parcel. Virgin Mobile. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Mobile customers. Being returned to Virgin Media. Virgin said my router should arrive on Tuesday the 6th. Arrange a return to one of 300 retailers through a Yodel Store. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. To whom is May concern. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Str33t. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Yodel’s Customer Service number is 0344 755 0117. She called back and left a voicemail confirming that it was booked in and would be. Mobile Your Account. Return parcels to Virgin Media. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Moved house, and my new self install broadband equipment supposed to be delivered today. So I went outside my house no package, checked the neighbours. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Horrible, they treat customers like you own them something. See where this Helpful Answer was posted. So I was supposed to received a router and self install on the 26th. When he arrived home one day he noticed a note in the letterbox from Yodel. I don’t have and have never had an account with virgin. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. All the documents were signed , all. 5 stars and DPD 2. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. ^SL”With the Yodel app you can. Re: Virgin parcel scam. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Virgin Media. Same here no parcel and no text message. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. You're claiming one of them items wasn't sent back. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. FedEx. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. I signed up to Virgin broadband and was told my router would arrive on the 26th. . You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. All looked ok. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. Open the Netflix app on your Virgin TV box and select the Netflix banner. Packaging We would like to show you a description here but the site won’t allow us. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Forum Team. Good afternoon. I don’t have and have never had an account with virgin. Please choose the Yodel Store of your choice and let us do the rest. Str33t. Send a parcel with Collect+. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Forum Member. 07-06-2021 13:00. Build the ideal Virgin Media package for your unique needs. true. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. We would like to show you a description here but the site won’t allow us. . About GXO Logistics. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Your experience matters. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. The earliest date for someone to pick up the hub was around 20th January. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. Re: Yodel (oh god, no) email when. Yes - of course. 21/11/13 - 09:26 #1. but I can't. We would like to show you a description here but the site won’t allow us. on 19-12-2022 11:41. Make sure your TV and your box are switched on. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. I dropped it off at the nearest Collect+/Yodel point (local corner shop). . We would like to show you a description here but the site won’t allow us. Created Sep 23, 2009. Processed at National Hub. Manage Your Account. Why Virgin Media still use Yodel as a delivery partner I don't know. DHL Walk In Send. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Processed at National Hub. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Lee1981. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. Very. Head to our tracking page, enter your parcel number and see what options are available to you. on 26-11-2022 19:16. I’ve called Virgin Media and they have launched an investigation with Yodel. Horrific service from Virgin Media !!! on 21-09-2022 16:05. 09/11/23 18:12. We would like to show you a description here but the site won’t allow us. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Minimum 800Kbps recommended per device accessing the. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Sports Direct. This communication will. I haven’t ordered a phone and have never had a contract with Virgin. on 01-08-2022 12:13. Who we work with. 4K compatible TV/device required to watch Ultra HD. Simply select the track your parcel. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Have checked junk/spam folder as well but nothing. Shop online with over 90 brands and have your items delivered to your local store. Thanks for posting, and a warm welcome to our Community Forums. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . but I can't. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. Hi, I'm currently at the mercy of Yodel. Reply. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. We would like to show you a description here but the site won’t allow us. Zavvi. Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). - Create returns labels for 300+ retailers. Virgin Media is part of the Liberty Global organisation, which also includes other media and. I contacted Virgin Team who said it could take 3-5 days - still nothing. I was told that both orders have been cancelled and that my mothers account was flagged. Processed at National Hub. Hello. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Virgin Mobile. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Virgin Mobile. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Yodel told me I had placed the delivery on hold which is complete rubbish . The deliveryman noted that the box was left behind the “bin”. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. If you don’t have that in property the tech will install that and all the equipment. They do have a business service with an SLA, but that of course costs more. Hi , I am very sorry about this. The note stated that they had left his. The items were not ordered or paid for by me. Yodel says delivered but hasn’t. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. GXO has collaborated with Virgin Media since 1999. Two different men tried to retrieve the parcel from me but I refused. countjac. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. 10/11/23 15:13. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. We would like to show you a description here but the site won’t allow us. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Browse Virgin Media Virgin Media. Once it is, you'll receive a letter/email advising you of the date we're moving you over. on 04-12-2022 20:11. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. 4K compatible TV/device required to watch Ultra HD. On our wavelength. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Thanks. 5 million in 2020. We would like to show you a description here but the site won’t allow us. I ordered a student broadband package from Virgin on the 1st of September. Browse Virgin Media Virgin Media Community. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Please bear in mind. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. - Virgin Media. We would like to show you a description here but the site won’t allow us. Well-informed. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. I've received no communication from virgin addressing this, in fact both of the. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. Here are some of the most innovative travel videos. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. I've had to take another day o. 5 and 1. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Options. As you can see from the above, they don’t have any record of any parcels due for my address. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. We would like to show you a description here but the site won’t allow us. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Send a parcel with Collect+. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. The kit was due to be delivered on the 3rd. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. But have only in the last - 5206771. The. This applies to calls from any phone line, including mobile, landline and payphone. southampton. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. @virginmedia. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. (NYSE: GXO) is the world’s largest pure-play contract logistics provider. 5 million in 2020. It's your sole responsibility to track and update your system. Inpost. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. . Yodel returned to sender. Where is your parcel coming from: Where is your parcel going to: Weight. phone bundles. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Receive a two-hour delivery window for every parcel delivered to a door. on 30-05-2023 13:29. Yodel works with many retailers to offer Return to Yodel Store services. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. 44pm and the parcel was taken in by someone with my last name, this is a. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. We would like to show you a description here but the site won’t allow us. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Forum Team In response to. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Free tracking available as standard. Paul. Zavvi. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Received my new - 5055353Re: Yodel. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Very. not to me. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. stole my parcel. - View Collect+ stores on a map. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. 30am yesterday. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Verified account Protected Tweets @; Suggested usersWe’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. wonkydragon. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. | Read 28,241-28,260 Reviews out of 422,000Today is the second day in another round of 3. Mobile customers can also use the app to keep on. How to track a parcel. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. I called virgin and they said to contact Yodel. Amazon. Your Virgin Media return En route. I call virgin and they have no idea about it being returned. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. on 08-11-2022 12:42. I've received no communication from virgin addressing this, in fact both of the. Download it for your iPhone. Delivered Exactly. The note stated that they had left his delivery – a. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. 08/11/23 21:45. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Please respond to this when you can and we'll proceed from there. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. on 28-03-2023 09:35. Anything else on the BT network you could just use. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. My Virgin Media App. 13-01-2023 14:29 - edited 13-01-2023 14:30. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. Virgin Mobile. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Browse Virgin Media Virgin Media Community. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. Call us from a textphone on 18001 0345 454 1111. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Everything you need is posted to you. KLM – Live Hologram Bar. Thanks in advance. ordered a new phone, yodel haven't delivered and no proof of postage. Yodel are telling me it's not been scanned for a few days and they don't know where it is. We would like to show you a description here but the site won’t allow us. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Sorry to hear you have been having issues with your Yodel delivery. Simply select the track your parcel link in the email and enter the code to get the latest update. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. New customer to VM and all I’ve had is trouble so far. backtothefuture. I was told I’d be able to track the delivery, but got no tracking number. Any ideas? ThanksYodel Delivery email. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. How to track a home delivery. He assisted me with that but not beyond that. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Virgin Media. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. I would like to know if i can rearrange delivery or cancel the order. Scam texts can also come from unrecognised numbers. Sign in . With parcel deliveries starting from just £2. Click on the brands below or scroll down to the handy brand finder. 0 Kudos. We would like to show you a description here but the site won’t allow us. Options. Yodel stole my parcel. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. 7 million in fiscal 2021, up from £9. We wouldn't be able to advise directly on the information provided by. Yodel strikes again. on 28-03-2023 08:11. Phone. Unfortunately I didn't received any package tracking number nor text with delivery details. You're doing the right thing in having the fallback available to 5g. I signed up to Virgin broadband and was told my router would arrive on the 26th. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Yodel. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. Yodel says delivered but hasn’t. Waited in all day. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Hi chereseferry 👋. We will also take a photo of your parcel when we’ve left it in a safe. My parcel with a hub 4 was supposed to be delivered on Tuesday. .